Creating accessible tourism services

Accessible Tourism in Practice CED, Accessibility Ecosystem: An SME-NGO Collaboration Model

Cristina Căluianu and Irina Schvab

This session introduces accessible tourism in practice through the CED Accessibility Ecosystem an innovative SME–NGO collaboration model from Romania. Cristina Căluianu and Irina Schvab (Accessible Romania by Sano Touring) explore the diversity of disability types and their practical implications for tourism design, then present five complementary tools: Audara (digital accessibility auditing), ArtEcho (multisensory cultural interpretation), Feel the City (tactile exhibitions), Accesibilitate 360 (sheltered employment), and Romania-Accesibila.ro (national resource hub). One message to retain: accessibility, co-created with persons with disabilities, is a concrete driver of quality, inclusion, and market growth.

Creating Accessible Tourism Services

David Coste

This session introduces the fundamentals of creating accessible tourism services — from key vocabulary and data tools to field-tested methodology and practical recommendations. David Coste (Mission Tourisme) shares lessons from real destinations, structured around one core conviction: accessible tourism succeeds when it is led by the tourism office, backed by strong political commitment, and built as a transversal project from the ground up.

Tourism Training for the Future: Integrating Vocational Education and Training in Hospitality with Green and Digital Skills

Qamile Gishti

Highlighting the importance of merging vocational training with sustainability and digital literacy to prepare the tourism workforce for an inclusive, green transition.

Developing Year-Round, Nature-Based Well-Being Programmes 

Miljenka Mila Triller

Showcasing how nature-based and well-being programmes can address seasonality, promote inclusion, and maximize social impact within local communities.

How to Tell Your Clients If Your Business Is Accessible

Janja Repar

Offering guidance on inclusive travel solutions and communication strategies that help tourism providers effectively present accessibility information to their clients.